Support Channels

  • 1 hour ticket response time

  • An Easy–to–Navigate Help Center

  • In the Hosting Control Panel you can find an in–depth Help Center section offering a myriad of instructional articles and regularly asked questions. They are compiled by our support team of experienced techs. Simply type in your question and our intelligent software will offer you the most suitable answer.

  • Top quality support service

  • How–To Videos

  • If you wish to watch how an action is fulfilled or how a problem is fixed, instead of just reading about it, take a look at our collection of instructional video tutorials. They address different issues and will help you quickly learn how to work with the Hosting Control Panel.

  • Intuitive help center

  • A Sixty–Minute Support Ticket Response Time Guarantee

  • All our semi–dedicated servers are backed up by a 24x7 customer care service and come with a one–hour response time guarantee. Our seasoned support engineers will be online for you 7 days a week and will remedy any issue that you may encounter within less than one hour after the ticket submission. In the majority of instances, a response will be provided to you in less than 20 minutes.