Client Support Channels

  • 1 hour ticket response time

  • A One–Hour Ticket Response Time Guarantee

  • All your assistance requests will be responded to in no more than 60 minutes after the ticket or e–mail has been submitted. If your issue requires additional assistance from a system administrator, we’ll forward the trouble ticket or the e–mail to the person in charge, right away and will leave a comment to let you know that more time will be required for discovering a solution. And if you take advantage of our Managed Services package, any of the server administration services included there will be performed whenever you like.

  • Top quality support service

  • A Premium–Quality Customer Service

  • We’ll be at your disposal 24x7 to answer any queries that you may have connected with our Hosting Control Panel or any of the apps that we have installed for you on the dedicated web hosting server. If you also require help with server admin procedures, you can order our Managed Services package, which includes backup hard disk storage space, OS updates on a weekly basis, server monitoring and rebooting services, as well as problem troubleshooting and software installation services

  • Intuitive help center

  • An Easy–to–Navigate Help Section

  • Each dedicated server is fitted out with our free–of–cost Hosting Control Panel, which sports a comprehensive knowledgebase and a collection of educational video tutorials. Whenever you require help with the Hosting Control Panel, just push the Help or Videos buttons in the upper right corner.