There are a number of ways to get in touch with the web hosting company whose services you’re using, but the one that you’ll invariably find regardless of which company you pick is a trouble ticket system. It is the least complicated method of correspondence for a variety of reasons. In the event that no help desk team member is available at the moment and they are all occupied, a phone call may not be responded to, but a ticket will always hit home. In addition, you can copy ‘n’ paste extensive pieces of information without the need to worry about typing errors, and if a particular problem requires more time to be fixed or a number of responses must be exchanged, all the info will be in the very same location, so either party can always see the comments provided by the other one. The negative side of using tickets to contact your hosting company is that they are often separate from the web hosting platform, which goes to say that if you need to provide information or to adhere to guidelines, you will have to use no less than two different admin dashboards and this number might rise if you’d like to administer several domains. Plus, a lot of hosting companies reply to tickets after hours, or even once in every 24 hours, and for you as a client, this simply means wasted time whilst awaiting an answer.

Integrated Ticketing System in Cloud Website Hosting

Our Linux cloud website hosting come bundled with an integrated ticketing system, which is part of our in-house developed Hepsia hosting Control Panel. Unlike other analogous tools, Hepsia will enable you to manage everything associated with the web hosting service itself in the very same place – payments, website files, emails, trouble tickets, etc., avoiding the necessity to go through different admin consoles. In the event that you have any technical or pre-sales questions or any problems, you can open a ticket with just a few mouse clicks without needing to leave your hosting Control Panel. In the meantime, you can pick a category and our system will present you with a number of informational articles, which will give you more info and which may help you resolve any specific issue before you actually open a ticket. We guarantee a trouble ticket response time of maximum sixty minutes, even in case it is a weekend or a public holiday.

Integrated Ticketing System in Semi-dedicated Servers

If you have a semi-dedicated server account with us and you would like to touch base with our client service staff, you’ll be able to open a ticket directly from your Hepsia Control Panel instead of using an entirely different support platform like you will have to do with the vast majority of hosting providers on the marketplace. Our integrated ticketing system will enable you to post a new ticket effortlessly and to search through older tickets using a smart search filter. Additionally, you will be able to take a look at the relevant knowledge base articles that our system will offer you on the basis of the problem category that you select for your new ticket. You can do all of the aforementioned things without signing out of your Hepsia Control Panel at any moment, which goes to say that in case you face any difficulty or have an enquiry, you can get in touch with our technicians and fix the issue in question in less than an hour using one single platform.