The customer support that you'll receive from your cloud website hosting supplier is very important, regardless of whether you have pre-sales questions and you're not a client yet, or you have a technical trouble with an existing account. Timely and accurate information about a question or an issue can save you a lot of time and efforts, not mentioning that this can often be an indicator that you're ordering from a genuine web hosting supplier not from a reseller. If you purchase a hosting account through a company that does not own its servers and it can't access them immediately, it is likely that you'll wait for a couple of days so as to get a reply to any kind of question, so your web sites may stay offline for a long time. In contrast, a company which provides numerous options for communication and has a tech support team available at any time will assist you to right away and help you reduce or completely avoid any downtime and possible losses.

24/7 Customer Support in Cloud Website Hosting

We provide 24/7 customer, billing and technical support for all our Linux cloud website hosting. Even if you aren't our client yet and you have questions, we will assist you without delay and provide you with the necessary information, to give you the choice to make the best decision when you acquire a new hosting account. We are available at any time, including holidays and weekends, and we provide you with several means of communication to get in touch with us - live chat, phone, e-mails and support tickets. For your benefit, we now have a couple of telephone numbers globally, therefore you can call the one which is closer to you. The maximum response time for your email messages and the tickets is one hour. The actual response time is around 15-20 minutes, which means that you can forget about waiting for days and nights to receive support for any task or issue, whatever its difficulty.

24/7 Customer Support in Semi-dedicated Servers

Regardless of the semi-dedicated server that you select, you can take advantage of our 24/7 tech support services even on official holidays. All of your web sites will be available at all times and so will we. With a lot of connection options, you'll be able to select the most convenient way to contact us and find out about our solutions in case you do not have an account yet, or get assistance if you are already among our customers. You will be able to phone us, start a chat with a live representative, send an e-mail or open a support ticket from the Help section of your Hepsia hosting Control Panel. The last two options come with 1-hour response time warranty, although it rarely takes more than 20 min to receive assistance no matter the nature of the issue. With our customer and tech support services, we are there for you every time you need us, not a few days later.

24/7 Customer Support in VPS Servers

Using our Linux VPS service, you will never have to wait for more than 1 hour to get support for any kind of problem that you may encounter with the server or the software that comes pre-installed with it. We warrant this short reply time for all support tickets that you open via your billing Control Panel or emails that you send to our technical support crew. We have local telephone numbers in several countries around the world plus a live chat service where we are able to help you with billing, pre-sales and basic questions. Customer and technical support is available 24/7/365 via the numerous ways of communication, so whatever your question or issue is, there'll always be somebody to assist you quickly. If you need help with third-party software, that you cannot set up or which gives you troubles, you're able to benefit from the Managed Services upgrade package that we offer for all the VPS plans.

24/7 Customer Support in Dedicated Servers

We are aware how important it is to receive well-timed support in general, let alone if you manage a whole server, so every single dedicated server that we provide includes 24/7 support with 1-hour answer time guarantee regardless of the situation. The service is totally free for all problems with your server or the software that was installed from our administrators through the setup, so you'll be able to get in touch with us as many times as you need, even during holidays. You could either open a support ticket from the billing area or you could send an e-mail message, and the actual response time for both rarely surpasses 30 mins since we have administrators available 24-7-365. In case you want general information about our servers or you have some billing question/issue, you may also call one of the local phone numbers that we have on as many as 3 different continents or you may use our live chat service and speak with a representative online. For third-party software support, we provide a Managed Services upgrade, which you will be able to add to your server plan from your billing Control Panel.